Patients Charter

We are committed to providing the best possible service to our patients. Your health care is based on a partnership between yourself and our primary care team. The success of this partnership depends on an understanding of each other’s needs and the co-operation between us.

We aim to deliver excellent clinical care.

We will treat you with respect and in return you should treat the practice staff respectfully.

We will at all times have to deal with unexpected emergencies and we ask that you be understanding in the event of there being a delay.

We will not tolerate verbal or physical abuse and this may result in you being asked to register at another practice.

We listen and respond to our patients’ complaints and suggestions.

If you are are unable to attend your appointment you are expected to cancel.

If you frequently miss your appointments without explanation, we will contact you to discuss the matter further.

If your health genuinely prevents you from leaving your house you can request a GP visit. Home visits are very time consuming for the doctors. They may telephone you before deciding if you need to be visited. If you are NOT house bound please book an appointment at the practice.

We operate a completely confidential services and will only share your details with health professionals involved in your care, unless you give us written permission to do otherwise.

We are unable to share with you any information regarding other patients even if they are family members.

You have the right to see your medical record. Please ask for details.