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First Contact Physiotherapy at Derby Road HC

Medical Receptionist

An exciting opportunity has arisen to join our dynamic reception team at Derby Road Health Centre.

The role benefits from the support of an experienced and friendly reception team who assist the clinicians in providing high quality care and a great patient experience for our 12000+ patients.

This is a varied and rewarding role offering a chance to make a real positive difference to healthcare provision and patient experience.

JOB TITLE: Medical Receptionist

REPORTS TO: Practice Manager / Assistant Practice Manager

SUPERVISORY RESPONSIBILITIES: None

Job Types: Full-time, Permanent, 37 hours across Monday to Friday.

Salary: From £9.50 per hour

JOB PURPOSE: To contribute to a smooth, efficient reception, providing a caring and effective service to patients and doctors ensuring that all practice needs are catered for.

Contact: jane.ward17@nhs.net Assistant Practice Manager

KEY DUTIES:

Receiving requests for appointments by telephone, or in person, for Doctors, Nurses and Health Care Assistants and entering into computerised appointment system, System One.

Accepting new patients, checking details of registration, e.g. present address, previous address, previous doctor, date of birth, number in household etc and offering new patient health checks and practice leaflet.

·Registering patients on the clinical system (permanent and temporary resident)

Dealing with queries and enquiries that patients present with at the reception desk, or by telephone e.g. results, change of personal details, requests to speak to a doctor or nurse.

  • Taking requests for repeat prescriptions in writing or on line i.e. ordering and issuing of signed prescriptions and dealing with queries.
  • Giving patients where appropriate their test results via the telephone or face to face.
  • Dealing with form completion requested by patients including receiving payment fees i.e. Passport, BUPA, Travel Vaccinations and Medicals.
  • Preparing doctors and nurses computer appointment lists for each surgery or clinic.
  • Entering and collating patient’s files for home visits as per the computer visit log.
  • Scanning reports and correspondence from various sources to the appropriate doctor and into the patient’s notes.
  • Issuing patient’s passwords for access to on-line systems.
  • Contacting patients by telephone to ensure their computer details are updated and recorded correctly.
  • Summarising patient’s notes.
  • Ensure that the safety and security of the building is adhered to at all times.
  • Any other duties requested by doctors or appropriate manager to meet the business need.

Main responsibilities of role:

  • Provision of high quality service to patients and internal and external colleague
  • Seeking ways of improving efficiency and productively
  • Seeking opportunity to develop
  • Respecting and abiding confidentiality
  • Be proactive and take ownership of all aspects of Safety, Health, Environment and Quality

Key skill requirements:

  • The ability to work within a team environment with minimum supervision
  • Organisation skills with the ability to prioritise individual workload and meet tight deadlines

· Oral communications and interpersonal skills with the ability to take a confident and diplomatic approach with patients and colleagues internal and external

  • Be sensitive to patients requirements/needs is critical to ensure good relations
  • Innovative with a focus on quality improvement
  • Have the desire to help, service and meet the needs of the patients
  • Proactively seek to find out additional information
  • Have positive attitude and be enthusiastic
  • Be able to tackle problem in a logical way, taking into account all relevant information and take responsibility for solving problems and seeing it throughout
  • Have a working knowledge of excellent customer service
  • The ability to work effectively under pressure
  • A working knowledge of PC based computer systems and the ability to adapt quality to changes to these systems

Behaviours:

  • Drive for excellent performance
  • Displays initiative
  • Adaptable to change
  • Teamwork
  • Diversity and inclusion

Any additional information

DRHC are committed to Equal Opportunities

PERSON SPECIFICATION – MEDICAL RECEPTIONIST/ADMINISTRATOR

CRITERIA
(Justifiable as necessary for safe and effective performance in the job)
ESSENTIAL
(A clear demonstration of the necessary criteria)
ADDITIONAL/USEFUL/DESIRABLE
(Where available, elements that contributes to improved/immediate performance of the job)

Qualifications

· Educated to GCSE standard or equivalent 4-9 / A-C .

· GCSE Maths and English C or above or equivalent.

· Diploma in Health Service Reception

· Committed to life-long learning and self development

Experience

· Previous reception work, including dealing with the general public.

· IT Literate.

· General office procedures.

· Demonstrate ability to manage own workload and meet deadlines.

· Demonstrate ability to use own initiative.

· Able to deal with people efficiently in sometimes a stressful or aggressive situation.

· Previous GP reception and / or administration experience.

· Evidence of good organisational skills.

· Clinical system experience, particularly SystmOne.

· Previous experience of scanning & coding
Communication Skills
· The ability to communicate effectively in a variety of situations.

· Evidence of successfully communicating with people at all levels.

· Effective listening skills

· An clear understanding of confidentiality and GDPR / Data Protection.

· Previous experience of working within an NHS / Health Care environment.

· Working knowledge of medical terminology

· Adhering to GDPR

Teamwork
· Knowledge and understanding of working in a successful team.

· To work flexibly within a team.

· Ability to work extra hours at short notice.

· Previous experience of working in a multi-disciplinary team.

·

EFFORT REQUIRED WITHIN THE ROLE & THE WORKING ENVIRNMENT

Physical

· Combination of standing and sitting.

· Frequent data inputting and use of wide range of appropriate software systems.

· Limited moving and handling

· Use of telephone systems

· Use of VDU equipment

Emotional

· Occasional verbal abuse (public / patients)

· Requirement to deal with sensitive issues

· Concentration required during processing patient information.

· Potential occasional requirement to diffuse difficult and emotive situations.

· Ability to work under pressure to effectively deal with high level of patient contacts

Mental

· Occasional verbal abuse (public / patients)

· Requirement to deal with sensitive issues

· Concentration & attention to detail required during processing patient information to ensure accuracy.

· Potential occasional requirement to diffuse difficult and emotive situations.

· Ability to work under pressure to effectively deal with high level of patient contacts

Working Environment

· Purpose built facility and work area.

· Access to staff parking

· Exposure to human body fluids

· Frequent VDU / Telephone use

· May be required to drive to different venues or sites to attend any relevant training or meetings

Health & Safety

In addition to the responsibilities of the Employer under Health and Safety legislation you are reminded of your responsibilities for health and safety at work under the Health and Safety At Work Act 1974 as amended and associated legislation. These include the duty to take reasonable care for the health and safety of yourself and of others in your work activities or omissions, and to co-operate with your employer in the discharge of its statutory duties. You must adhere strictly to the policies and procedures on health and safety, and report all accidents, dangerous occurrences, unsafe practices or damage to your manager promptly using the Practice’s incident reporting system. You must make use of appropriate training, safety equipment, protective clothing and footwear and attend training. Failure to comply with these requirements may result in disciplinary action.

Requirement regards Staff COVID-19 Vaccination

The Government are considering introducing a legal requirement for healthcare and social care staff to be vaccinated against COVID-19, unless they have a medical exemption.

The Government may introduce this requirement because there is clear evidence that vaccines are effective at preventing infection and reducing transmission by individuals who become infected despite being vaccinated.

· Adhering to Health & Safety Regulations.

COVID-19 considerations:
DRHC are committed to ensuring compliance with the Government and NHS England Guidelines and regulations in regards to COVID-19

 
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